OneDrive FAQ

OneDrive Made Easy: A Guide for Faculty and Staff
91果冻制片厂 is switching to OneDrive, a Microsoft tool that stores your files online so you can access them from anywhere, work, home, or on the go. It鈥檚 like a digital filing cabinet, safer and more flexible than the old 鈥淨:鈥 drive. This quick guide makes OneDrive simple with easy-to-follow steps. However, if you have never used OneDrive and need an introduction or help from the very beginning, please refer to the first two video links at the end of this guide, under additional resources. Note: If you are concerned with accessing your files during the learning process you may want to back them up on your own external storage or cloud.
What is OneDrive?
OneDrive is cloud storage that:
- Saves files online for access on your computer, phone, or tablet.
- Automatically backs up files to keep them safe.
- Lets you share files securely with colleagues or students.
- Works anywhere with an internet connection, unlike the 鈥淨:鈥 drive.
Why Use OneDrive?
OneDrive makes work easier by:
- Backing up files automatically, so they鈥檙e safe if your device fails.
- Letting you access files from any device with your college login.
- Saving space by storing files online.
- Simplifying secure file sharing.
Note: OneDrive has a storage limit. Check your limit in OneDrive settings. For private files, store them on your computer, but back them up manually (e.g., to a USB drive).

Where Are My Files?
How to Start Using OneDrive
- Open OneDrive
Option A: Find the OneDrive Icon in the System Tray:
Look in the bottom right corner (near the clock) for a blue cloud icon. Click the upward arrow if it鈥檚 hidden.
OR
If you see the cloud, click it to open your OneDrive folder.
Gray Cloud icon with a line through it? OneDrive setup is not completed, or you are not logged in.
No cloud? Contact campus IT to install OneDrive (@email).
Option B: Open OneDrive in File Explorer:
Click the yellow folder icon on your taskbar to open File Explorer.
On the left, find the blue cloud labeled 鈥淸Your Name] - Los Angeles Community College District.鈥 Click it to see your OneDrive files (e.g., Documents). - Sign In (If Asked):
Use your college email (e.g., username@laccd.edu) and password. Choose 鈥淲ork or School鈥 account if prompted.

Where Are My Files?
Files might be in:
- OneDrive: Synced online, backed up, and accessible anywhere. Check the OneDrive folder in File Explorer.
- Your Computer: Files not synced are only on your computer, under 鈥淭his PC鈥 > 鈥淐:鈥 > 鈥淯sers鈥 > [Your Name].
To Check Synced Folders: - Right-click the OneDrive cloud icon (bottom right).
- Select 鈥淪ettings鈥 > 鈥淎ccount鈥 to see which folders (e.g., Documents) are syncing to OneDrive.
- Tip: Save new files to OneDrive folders (e.g., OneDrive 鈥 Documents) for backup and access everywhere.
How to Save Files to OneDrive
- Open File Explorer and click the OneDrive folder (blue cloud icon).
- Choose or create a folder (e.g., Documents or a project folder).
- Save your work there:
In Word or Excel, go to 鈥淔ile鈥 > 鈥淪ave As鈥 > select your OneDrive folder. - Files sync to OneDrive and are available on other devices.

How to Keep Files on Your Computer Only
To stop OneDrive syncing:
- Right-click the OneDrive cloud icon (bottom right).
- Go to 鈥淪ettings鈥 > 鈥淎ccount鈥 > 鈥淐hoose folders.鈥
- Uncheck folders (e.g., Documents) you want to keep on your computer only.
- Files stay on your computer and won鈥檛 sync to OneDrive. Back them up manually (e.g., to a USB drive).
To Save Files Locally:
- In File Explorer, go to 鈥淭his PC鈥 > 鈥淐:鈥 > 鈥淯sers鈥 > [Your Name].
- Save files in local folders like Documents or Desktop.
To Delete Files from OneDrive but Keep Locally:
- In File Explorer, drag the file from OneDrive to a local folder (e.g., 鈥淭his PC鈥 > 鈥淒ocuments鈥).
- Delete the file from OneDrive. It stays in the local folder.
For more info, see: How Do I Store Files on My Computer and Not OneDrive? 鈥 Video 15:58
Additional Resources

How to Recover Deleted Files
Deleted OneDrive files go to the OneDrive Recycle Bin for 30 days:
- Click the OneDrive cloud icon (bottom right) to open the OneDrive panel.
- Select 鈥淩ecycle Bin鈥 to open the OneDrive website in your browser.
- Find the file, click the circle next to it, and select 鈥淩estore.鈥
- The file returns to its original OneDrive folder (e.g., Documents).
- Check File Explorer > OneDrive to confirm. Wait a few minutes if it鈥檚 not there, or check your internet.
For more info see: Restore deleted files or folders in OneDrive
Note: If the file wasn鈥檛 in OneDrive, check your computer鈥檚 Recycle Bin (desktop icon).
Find lost or missing files in OneDrive

Understanding OneDrive Icons
These are descriptions of icons that are next to files that are on OneDrive:
- Gray Cloud icon: you鈥檙e not signed in, or OneDrive setup hasn鈥檛 completed.
- Blue Cloud: File is online only; needs internet to open.
- Green Circle Outline with Green Check: An Online-Only file downloads to your device.

- Solid Green Circle with White Checkmark: File is always on your computer and available offline.

- Red Circle with White X (Often referred to as "Red X"): Sync issue; check internet or contact IT.
- Rotating Arrows: File is syncing to OneDrive.
- Person Icon: File is shared with others.
- Yellow Exclamation Mark: OneDrive needs attention (e.g., sign in again).
- Pause on OneDrive icon: Your files are not currently syncing.
For more about OneDrive Icons, see: What do the OneDrive icons mean? Applies To: Windows, Mac, Android, & Web
If Icons Disappear:
- Right-click the OneDrive cloud icon, select 鈥淐lose OneDrive,鈥 then reopen OneDrive from the Start menu (search 鈥淥neDrive鈥).

If OneDrive Isn鈥檛 Working
Try these:
- Check the Cloud Icon: If missing, open OneDrive from the Start menu.
- Ensure OneDrive is Running: Look for the cloud icon in the taskbar. If it鈥檚 not there, search 鈥淥neDrive鈥 in the Start menu to open it.
- Restart OneDrive: Right-click the cloud icon, select 鈥淐lose OneDrive,鈥 then reopen.
- Verify Internet: OneDrive needs a connection to sync.
- Sign In Again: Use your college email and password, selecting 鈥淲ork or School鈥 account.
- Restart Computer: Fixes most issues.
- Troubleshoot issues with OneDrive
- Contact IT: For ongoing problems, reach out to campus IT @email

OneDrive for Mobile Devices - Get the App




Quick Tips
- Check Storage: If OneDrive is full, delete unneeded files or stop syncing large folders.
- Secure Sharing: Share files via OneDrive instead of emailing sensitive documents.
Manual Backups: Save critical files to a USB or external drive.


Prohibited Files & Information
Is anything prohibited on OneDrive? YES!!!
Personally Identifiable Information (PII) is not allowed in any form at any time or for any reason.
What is PII?
PII is information that can be used to identify or contact a person uniquely and reliably or can be traced back to a specific individual. PII is any of the following information:
鈥 Person's name
鈥 Mother's maiden name
鈥 Driver's license number
鈥 Bank account information
鈥 Credit card information
鈥 Relatives' names
鈥 Postal address
鈥 E-mail address
鈥 Home or cellular telephone number
鈥 Personal characteristics
鈥 Social Security Number (SSN)
鈥 Date or place of birth
鈥 Other information that would make the individual's personal identity easily traceable
Do Not Collect or Maintain PII
Do not collect or maintain PII unless you are authorized to do so as part of your official duties. Even then, you should only collect and retain PII that is relevant and necessary for 91果冻制片厂 and/or 91果冻制片厂 functions or responsibilities.
Note: If you are required to handle PII contact your supervisor for further direction.

Additional Videos & References
Microsoft OneDrive Tutorial: All You Need to Know 鈥 Video 10:33 min
How OneDrive Works: the Very Basics 鈥 Video 11:48 min
Create a document from OneDrive for work or school
Should I save files to OneDrive or SharePoint?
Find your SharePoint and Teams files in OneDrive for work or school
Sort, rename, or move photos and files in OneDrive
Delete files or folders in OneDrive
How Do I Delete Files from OneDrive, but Not My Computer? 鈥 Video 7:51 min
OneDrive is Not Backup 鈥 Video 8:54 min
How Do I Backup Files in OneDrive? (Yes, you should.) 鈥 Video 13:47 min
File Limitations in OneDrive
Sync files with OneDrive in Windows
OneDrive Spring 2025 Updates
Organize and Find Photos in OneDrive
This Simple File Management System Changed My Life! 鈥 Video 9:25 min
OneDrive Help & Learning